Dealing with Difficult People (PowerPoint)

For anyone involved in dealing with people who may be facing difficulties in their own lives, it’s likely that some of them will be difficult to handle and sometimes unpleasant and even aggressive.

Dealing with this almost every day of a person’s working life can result in stress, tension, and anxiety that negatively affect their own mood.  When that happens, everyone loses.

This course aims to provide an insight into why people become difficult to deal with and suggests some techniques to resolve those tricky conversations.

The forty slides are arranged into five sections which can be adapted to suit different audiences and the situations they might find themselves in. The content is suitable for both currently employed and unemployed learners.

The five sections are:

• First encounters with difficult people
• Understanding conflict
• Types of difficult people
• Real life situations
• Role play

All the slides have subtle animations and transitions and it's easy to change the colours or customise them with your own branding or course information.

Take a look through all *40 slides showing all topics and annimation presneted in about one minute.

* Please note that this is a watermaked low-resolution video that cannot be used for training purposes.

Download a sample of a typical page from the trainer's guide

* Please note that this is a watermaked low-resolution pdf that cannot be used for training purposes.