We’re always happy to answer any questions you may have. Just ask using the CONTACT FORM but before you do you might want to check out some of the common issues here.
We are unable to offer support or advice on how to run a training session or on modifying materials, but we can help you if you have any technical difficulties. Once you are logged-in, you can access the technical support from your account menu.
Instantly! As soon your payment is processed a link to your downloads will appear in your account dashboard. We will send you an order confirmation by email that includes instructions and links for downloading your materials.
All materials can be customised easily. You can add your logo, insert, or remove slides and change the trainer’s notes.
The notes for trainers are produced from within PowerPoint. To change them, simply make any amendments or additions in the notes view of PowerPoint and print/save to your desired format.
The short answer is NO. Materials are protected by a Creative Commons license. Please see the Terms and Conditions for more information.
Most photographic images used in SkillsWheel presentations are sourced from sites allowing free and unlimited use. In some cases, images may have been purchased on behalf of SkillsWheel and in this case, any copyright information is shown with the image.
Images and GIF files of ‘stick’ characters are purchased on behalf of SkillsWheel for re-use under an End User Licence Agreement (EULA) and there CANNOT be re-used.
Sorry but no. Our investment in new materials depends on customers not sharing their personal log-in details with others. Our systems are designed to help us spot any such abuse.
We are unable to offer support or advice on how to run a training session or on modifying the materials you purchase, but we can help you if you have any technical difficulties.
As a small organisation we can't accept enquiries by telephone but if you send us a message with your email address or telephone number to email@example.com, we'll get back to you as soon as we can.
PowerPoint presentations provided by SkillsWheel are produced in the latest versions of the software available at the time. As Microsoft continues to develop new versions of PowerPoint, they also add more new features. This means that if you are using an older version of PowerPoint some of the features such as animations and transitions may not appear.
Generally, you can download materials on three separate occasions. This is to ensure that no unauthorised downloads occur. If you need to access a download for materials you have purchased please contact firstname.lastname@example.org
In most cases, downloads will be available for SEVEN days from the date of purchase. If you need to access a download for materials you have purchased after that time please contact email@example.com
If you experience any problems or need any help at all, please email firstname.lastname@example.org Our normal office hours are 9am to 5pm Monday to Friday. We’ll do our best to respond as quickly as possible.
Customer security is paramount. We use dedicated website security software to ensure that this site is always free from malware or fraud attacks. To further protect your privacy and increase your security online, SkillsWheel does not store your credit card numbers or other financial details. Your credit card data is processed by PayPal, one of the largest and safest online payment processors.
Payment is made either by PayPal or on account. Using PayPal, you can pay using all Major Credit and debit cards. If you would like to set up an account to pay by other means, please contact email@example.com
Yes, simply add an additional address via your account dashboard and select this when making your purchase.
No. Using PayPal you can make payments with most of the leading credit and debit cards.